Payment and delivery
Shipping in Ukraine is made by “Nova Poshta” LLC, and international shipments – by DHL expresses.
The seller provides goods to the carrier (Nova Poshta, DHL expresses) within three working days from the date of receipt of payment subject to their availability.
Delivery time by the carrier (Nova Poshta, DHL expresses) within Ukraine is usually 1 to 5 working days, delivery time abroad depends on the customers region.
The seller is not liable for delay of delivery time and/or loss of goods due to the carrier’s fault (Nova Poshta, DHL expresses). The customer shall file any claims regarding violation of delivery terms, loss and/or damage to the goods directly to the carrier (Nova Poshta).
Shipping is paid together with the goods through the web-site, and it is fixed for all regions of Ukraine – free (up to 5 kg of goods). This cost includes freight by the carrier (Nova Poshta) and packaging/transfer of goods to the carrier by the seller. Shipping cost outside Ukraine is based on the region of delivery in accordance with applicable tariffs as below:
Europe – 600 hryvna
USA and Canada – 750 hryvna
Other countries – 900 hryvna
The customer pays for the goods by card (VISA or Master Card) online inclusive of any fee or commission of the payment service provider.
The bank is responsible for recording and security of payment card data. A non-cash transaction is considered to be made upon crediting of funds in the amount of the goods’ cost to the Seller’s account.
We do not refund or exchange any international purchases.